FAQ

FAQs

 

What size should I get?

Please see size guide

 

What size are the models?

Please see size guide

 

How long will my order take to arrive?

Please see shipping

 

Do you ship internationally?

Please See shipping

 

Is there a number I can call for customer service?346.221.6292

Feel free to contact us by email Info@shop-noire.com

 with any questions you may have. Please allow 24-48 hours to receive a response from our customer service team.

 

I have not received my order yet, what should I do?

Please check your shipping method and confirm that the shipping time frame has passed. If the timeframe has passed, email us at info@Noirelabels.com with your order number.

 

Can I track my order?

Once your order has shipped, you are automatically sent an email

with your tracking number.

 

How do I cancel my order?

Unfortunately, orders are not eligible for cancellation after they have been placed. If you would like to change size/color, please contact us via email and we will try our best to meet your needs.

email us at info@Shop-noire.com as soon as possible.

 

I ordered the wrong items, what should I do?

Always check orders before you place them! If your order has not

shipped, we may be able to assist you. But we cannot make any guarantees. You can email

info@Shop-noire.com with your order number and we will see if we are able

to assist.

 

I placed my order, and my shipping info is incorrect, what should I do?

If your order has not shipped, we may be able to assist you, but we can not

make any guarantees. You can e-mail info@Shop-noire.com with your order

number and well see if we can assist you.

 

Can I get a refund for my order?

Currently, we do not offer refunds. If you are not satisfied with your purchase

you have 7 days from the delivery date to return the item for a store credit.

Follow our return policy here.

 

How do I return my order?

Please see return policy

 

I received the wrong item; how should I go about returning it?

If you received the wrong item. E-mail info@shop-noire.com with your order number, incorrect item, and what you are missing from your order. We will take care of you!